Our Top 8 Fridge Repair Companies in Auckland
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Our Top 8 Fridge Repair Companies in Auckland

If you’re panicking because you have a tonne of food in a broken fridge, cool it. Our list of the best fridge repair services (which we actually tested!) will be sure to save the day – and your literal bacon. 

We ranked and reviewed these companies based on crucial factors such as their accessibility, efficacy, and more. Ready? Let’s get to it! 

How We Picked the Best Fridge Repair Companies in Auckland

Accessibility: Whether you need an emergency repair or a reliable company to do maintenance work on your fridge, it’s important that they’re widely accessible and easy to reach for inquiries and appointment booking. Plus points if they have a reliable online booking system! 
Expertise: We only included companies with a proven track record and employees that are excellent at what they do and can get the job done in record time. 
Professionalism: Aside from their ability to do repairs, we also think it’s crucial that they’re easy to work with. We looked at communication style, manners, and even the quality of customer support. 
Customer Satisfaction: Lastly, we also looked into previous customers’ insights and feedback to check how consistent their services are. This also allows us to see their strengths and weaknesses. 

1. Harbour Appliance Services

Harbour Appliance Services
TestInfo
WEBSITEhttps://www.harbourapplianceservices.co.nz/
ADDRESS34 Fitzherbert Avenue, West Harbour, Auckland 0618, New Zealand
CONTACT DETAILS0800 532 823
OPERATING HOURSMonday-Friday (8 AM-5 PM)
Services: Refrigerator repair and other appliance repairs, commercial laundry servicing, appliance installationReliable communication: Yes
Known for: 12-month guarantee on workmanshipSpecialized equipment or tools: Yes
Emergency services: YesLive chat or customer support: No live chat but customer support is responsive
Financing options: No  Promos/discounts: No
Online form: Yes, but very general, better to book via phone  Long-term maintenance and preventive services: Yes 
Full-service repair solutions: YesSpecialized repair services: Yes 
Expertise4/5
Accessibility4/5
Professionalism5/5
Customer Satisfaction4/5

Aside from their dependable refrigerator repair, we love Harbour Appliance Services because of their extensive range of services available. They repair different appliances like dryers, ovens, etc., and have worked with a long list of brands. 

We love that they’re very versatile. They’re great if you’re looking for a one-stop shop for different kinds of appliance maintenance. 

They also offer appliance installation services and laundry servicing, which we love. Their team is excellent at what they do with an effective communication style so it’s easy to keep up with their progress. 

We appreciate the regular updates and thorough explanation of their process. We also noticed the high level of care the employees put into their work as seen in their great track record. 

From experience, their website is pretty easy to navigate. However, we think their online form could be further improved. 

It doesn’t have an online scheduling option, which would’ve been more convenient. So it’s best if you ring them instead. 

Still, we think they’re a good option for maintenance and general repairs such as thermostat issues, bulbs, doors, fans, dryers, etc. 

Pros

  • Wide range of services 
  • Effective communication style 
  • Website is easy to navigate 
  • Great for maintenance and general upkeep of fridge
  • Easy payment options 

Cons

  • Slower response on online forms
  • No reliable online scheduling system 

Customer Reviews

I would definitely use this company again

Only service people I could get before a long weekend – turned up on time, professional, had to order a part and were realistic about time frames. I appreciated that – they came as soon as the part arrived and my machine is working perfectly – thank you Robin! And to Brendon for getting someone to me!! I thought the cost was super reasonable and I would definitely use this company again! -J.F. 

Splendid skills in troubleshooting

Brendon proved what is all raved about him in reviews as personally experienced his company’s excellent job. Rang and showed up as agreed. Found the fault and professionally fixed it. Brendon’s splendid skills in troubleshooting stuff and good mannered approach to customer’s concerns is truly much appreciated! His service is a five-star and surely recommends anytime! -H.B. 

2. Appliance Repairs Team (The Appliance Man and Norwest Appliances)

Appliance Repairs Team (The Appliance Man and Norwest Appliances)
TestInfo
WEBSITEhttps://applianceman.co.nz/
ADDRESS50 E6, Keeling Road, Henderson, Auckland 0612, New Zealand
CONTACT DETAILS021534712
OPERATING HOURSMonday-Friday (8AM-4:30 PM)
Services: Fridge and freezer repair, appliance repair (dishwasher, rangehood, cooktop, oven, washing machine, dryer) Reliable communication: Yes
Known for: Fast online form response Specialized equipment or tools: Yes
Emergency services: No Live chat or customer support: No live chat but customer support is responsive
Financing options: No  Promos/discounts: No
Online form: YesLong-term maintenance and preventive services: Yes 
Full-service repair solutions: YesSpecialized repair services: Yes 
Expertise4/5
Accessibility3/5
Professionalism5/5
Customer Satisfaction5/5

If you’re from Northshore and West Auckland, Appliance Man is a great company to check out because of their reliable and consistent services. Not to mention, they have a solid client base (including us) in Auckland that swears by their repair work. 

This company, led by GM and lead technician Mike, has extensive experience with fridge, freezer, and cooler repairs. Aside from that, they also work on repairs for cooktops, ovens, washing machines, etc. 

We like that their team is easy to work with and talk to. They answer all your questions and explain their process thoroughly. 

We love that they can handle both domestic and commercial clients and can work on different brands. 

We also appreciate that their team is an organized bunch – they come on time for the appointment, message you progress updates unprompted, and employ a seamless and organized workflow. 

We do wish they offered emergency services. Depending on the demand, it might take them 24 hours to respond to requests – which might be too long for some urgent cases. 

Based on experience, they respond faster online than via call, so that’s something to keep in mind. 

Pros

  • Solid client base 
  • Can service wide range of appliances 
  • Organized process 
  • Fast response to online form

Cons

  • Travel charge required even for diagnostics 
  • Limited service areas

Customer Reviews

Very professional and quick

We have dealt with him on a few occasions in the past year when our fridge, washing machine and dryer have played up. Him and his company are very professional and quick. His experience and quality shows in the repairs of our appliances. -Anon

Incredibly helpful in sorting out our faulty fridge-freezer at lightning speed

Incredibly helpful in sorting out our faulty fridge-freezer at lightning speed, a new replacement had been arranged within 15minutes of him determining fixing it would be a lengthy process and with an unknown outcome. We need the fridge for medicine and they also squeezed us in despite being incredibly busy. -M.F. 

3. S.O.S. Appliance Repairs

S.O.S. Appliance Repairs
TestInfo
WEBSITEhttps://www.sos-appliance-repairs.co.nz/
ADDRESS43A Fratley Avenue, Farm Cove, Auckland 2012, New Zealand
CONTACT DETAILS+64 9 576 1515
OPERATING HOURS Monday-Friday (8 AM-5 PM); Saturday (9 AM–12 PM); Saturdays are required to be booked prior during normal office hours; Closed on Sundays
Services: Appliance repairs (washing machines, dryers, fridges, freezers, dishwashers and ovens)Reliable communication: Yes
Known for: Value-giving pricesSpecialized equipment or tools: Yes
Emergency services: YesLive chat or customer support: No live chat but customer support is responsive
Financing options:  NoPromos/discounts: No
Online form: Yes, but very general, better to book via phone  Long-term maintenance and preventive services: Yes
Full-service repair solutions: YesSpecialized repair services: Yes
Expertise4/5
Accessibility5/5
Professionalism4/5
Customer Satisfaction4/5

S.O.S. Appliance Repairs is another great contender for refrigerator repair. They’re known in Auckland for their efficient services and friendly staff. 

From experience, we can attest that their team is easy to work with. They make sure to listen to your concerns and reply to inquiries promptly. 

Aside from refrigerator and freezer repairs, they can also work on different appliances. We saw firsthand that their technicians are skilled and often have a fast turnaround. 

We think they’re one of the best ones to call for expert troubleshooting. Their technicians are trade-certified with a trade rating, meaning they can legally handle the hard wiring of appliances. 

We also appreciate that their staff is communicative and build rapport with the customers. They’re lovely on the phone – which is the best way to reach them by the way, because their online form and website are outdated. 

They’re also very easy to call during emergencies because they have same-day service calls and after-hours service calls available. 

If you’re on a tight budget, we recommend them because they have a fixed callout and labor fee so there are no surprises. 

Pros

  • Expert troubleshooting
  • Great for emergencies 
  • Can handle hard wiring of appliances 
  • Communicative staff 
  • Affordable 

Cons

  • Outdated website
  • Hard to reach on online form

Customer Reviews

Always friendly, responsive

I’ve used these guys a few times over the last year or so (having a bad run with aging appliances!) Always friendly, responsive, usually get someone there same day and follow up with good communication. -Kiri S.

By far the best service I’ve ever experienced

Not only does Vance have a fantastic personality that makes it such a pleasure to have him do work for you, but he succeeds where others fail.

SOS was recommended to me by a relative, so despite having been told by a previous service company that our old  stove was not repairable, I gave SOS a call and in no time  parts were sourced to replace those that were broken and the faulty hotplates and oven are all working well again. By far the best service I’ve ever experienced. -M M B.

4. ABS Refrigeration Services

ABS Refrigeration Services
TestInfo
WEBSITEhttps://www.absrefrigeration.co.nz/
ADDRESS23 Blundell Place, Birkenhead, Auckland 0626, New Zealand
CONTACT DETAILS+64 274 758 689
OPERATING HOURS24/7
Services: Commercial and domestic refrigerator repair Reliable communication: Yes
Known for: Repair of old and vintage modelsSpecialized equipment or tools: Yes
Emergency services: Yes Live chat or customer support: No live chat but customer support is responsive
Financing options: No  Promos/discounts: No
Online form: Yes, but very general, better to book via phone  Long-term maintenance and preventive services: Yes 
Full-service repair solutions: YesSpecialized repair services: Yes 
Expertise4/5
Accessibility4/5
Professionalism4/5
Customer Satisfaction4/5

ABS Refrigeration Services is one of our go-to companies for refrigerator repair in Auckland because of their team’s consistent service and great track record. We love going there because aside from their excellence and efficiency, they’re also very easy to work with. 

They have over 35 years of experience in the industry and specialize in fridge, freezer, and dehumidifier repairs. We like that aside from having extensive experience handling different brands, they can also work on old, vintage, and imported models.

Although their website has an unreliable online form, we like that it’s easy to arrange an appointment when you call them. We appreciate their personalized approach toward customers. 

They carry a large range of parts, from what we’ve seen – so you usually don’t have to wait for parts to arrive for repairs to be done. 

Plus, we like that they offer same-day repairs and emergency repairs because you don’t know when disaster will strike and your fridge will break down. 

Should you need specialized repairs, they have a fully-equipped workshop to work on dehumidifiers and fridges that can’t be repaired onsite. We love that they have that option.

Based on our experience, they have a fast turnaround and update regularly you on the progress of your repairs. Aside from repairs, you can also hire them for preventive maintenance, although they don’t have elaborate membership programs. 

Overall, we find this company reliable and accessible. Plus, their team is always so friendly and accommodating. 

One thing we wish they work on is their website and social media presence. It’s very outdated and makes it hard to look through their services. 

They’re more old-school when it comes to marketing, from what we’ve seen. 

Pros

  • Specialized repairs can be done in their fully-equipped workshop
  • Same-day repairs possible 
  • Large range of parts available, so minimal delays in repairs 
  • Personalized customer care
  • Can work on old, vintage, and imported models 

Cons

  • Website is very outdated 
  • No social media presence 

Customer Reviews

Very helpful over the phone

Absolute legend. Very helpful over the phone and lovely to talk to! Highly recommend. -T.C. 

Highly recommend

Very honest and friendly to talk over the phone, Highly recommend!! -C.C. 

5. Jones Services

Jones Services
TestInfo
WEBSITEhttps://jonesservices.co.nz/
ADDRESS390c Church Street, Penrose, Auckland 1061, New Zealand
CONTACT DETAILS+64 800 555 033
OPERATING HOURSMonday-Friday (9 AM-5 PM); Saturday (9 AM-2:30 PM); Closed on Sundays
Services: Appliance repairs (washing machines, fridges, freezers, dishwashers, cooktops and ovens), appliance installation, parts, deliveryReliable communication: Yes
Known for: Delivery, installation, and repairsSpecialized equipment or tools: Yes
Emergency services: NoLive chat or customer support: Yes
Financing options:  NoPromos/discounts: No
Online form: YesLong-term maintenance and preventive services: Yes
Full-service repair solutions: YesSpecialized repair services: Yes
Expertise4/5
Accessibility4/5
Professionalism4/5
Customer Satisfaction4/5

If the range of services tops your list when picking a repair company, Jones Services is a great option. They can handle different kinds of repairs for various appliances aside from refrigerators – they can also fix washing machines, ovens, dishwashers, cooktops, etc. 

Aside from their versatility in the kind of appliances they repair, they also have extensive experience working with a wide set of brands. In fact, they’re the only nationwide factory with trained service agents for Smeg, ASKO, and Inalto. 

They’re also one of the few companies on this list that’s more than just a repair company. They also do appliance installation and delivery, which makes everything so convenient because you won’t need to hire other contractors if you need these services. 

They have over 35 years of experience, making them one of the oldest ones on this list – and for good reason. We like that the team is easy to work with and friendly. 

In case you need spare parts for repairs, they have over 200,000 parts in the warehouse, and they can help you with different kinds of requests. Their aftersales team is superb because they’ll check in on you and provide a safe space for inquiries. 

Plus, they’re one of the companies with a great website that’s easy to check. They even have live chat support on their website should you have any questions. 

Overall, I think Jones Services is a great company to call and definitely deserves a spot on this list. 

Pros

  • Great website 
  • Large number of spare parts in warehouse 
  • Friendly staff 
  • Wide range of services
  • Only nationwide factory with trained service agents for Smeg, ASKO, and Inalto

Cons

  • Closed on Sundays 
  • Inconsistent hours

Customer Reviews

Managed to fix a problem quickly and thoroughly

Good service, managed to fix a problem quickly and thoroughly, and returned when there was still a small lingering issue at no extra charge. We used them for our fridge/freezer repair problem -Andy S.

Good and efficient servicing

Good and efficient servicing of our Bosch Fridge/Freezer, which has been an ongoing problem since purchase. -Tony G.

6. Axial Appliance Servicing & Parts

Axial Appliance Servicing & Parts
TestInfo
WEBSITEhttps://axial.co.nz/
ADDRESS2/59 Carbine Road, Mount Wellington, Auckland 1060, New Zealand
CONTACT DETAILS+64 9 415 5455
OPERATING HOURSMonday-Friday (8 AM-4:30 PM); Saturday (8 AM-12 NN); Closed on Sundays and long weekends
Services: Appliance repairs (washing machines, dryers, fridges, freezers, dishwashers, cooktops and ovens), supply, delivery and installation of appliances, workshop for technicians, partsReliable communication: Yes
Known for: One-stop shop for appliance repairs, spare parts and replacementSpecialized equipment or tools: Yes
Emergency services: NoLive chat or customer support: Yes
Financing options: NoPromos/discounts: Yes, some spare parts are on sale
Online form: YesLong-term maintenance and preventive services: Yes
Full-service repair solutions: YesSpecialized repair services: Yes
Expertise4/5
Accessibility4/5
Professionalism4/5
Customer Satisfaction4/5

Axial Appliance Servicing & Parts is another fantastic company that we call for refrigerator repair. 

Although they might not be your best bet for emergency cases because of their inconsistent operating hours, we find them one of the most trustworthy appliance repair companies out there in terms of quality and efficiency.  

Aside from appliance repair, they also offer appliance spare parts and replacement products. They’re known as one of the one-stop shops for different appliance needs. 

From our previous service calls, we can vouch for their skill and patience when they work. We like that they go through the whole process with you and update you regularly so you understand the repair work needed. 

They’re friendly, approachable, and can accommodate special requests. With over 34 years of experience, it’s safe to say that they know their way around the industry and it shows in their track record and client retention. 

They also have a good aftersales team you can contact after your purchase or service call. They’re very receptive to feedback, which we like. 

One thing we wish they’ll improve on is their website. It’s quite cluttered and hard to navigate especially if you’re looking through their services for the first time. 

Pros

  • Offers appliance repair, appliance spare parts, and replacement products 
  • Explains process thoroughly 
  • Great aftersales team 
  • Efficient with fast turnaround 
  • 34 years of experience

Cons

  • Cluttered website 
  • Inconsistent hours 

Customer Reviews

Made a special effort to come out to our house after hours 

Even though they were fully booked they made a special effort to come out to our house after hours to check a new fridge that had given up. Got it working, and have arranged to run some diagnostics to see what the problem is. -Irene A.

Good value for money

I had a problem with my fridge and in the end it needed replacing. I had Axial first to look at my fridge and due to its age parts could not be sought to fix it. I then purchased a free standing fridge freezer through Axial which they installed. I was on a very tight schedule of 4 days as I had to get this all sorted between guests at my apartment. My old fridge was integrated the new fridge freestanding. This meant that they needed a lot of information to ensure I got the correct fridge which is what they did. I have found Axial so professional and helpful throughout this whole process. I could not fault the service from my very first contact with Axial to the completion of the job. The communication was excellent, they got back to me when they sad they would and I have a new fridge installed on time. Not only was I extremely happy with the service, the price for my fridge fully installed I felt was extremely good value for money. I would in particular like to thank Carlene, she was superb to deal with and I felt that she really went that extra mile for you and really cared. Congratulations on your team you were an absolute pleasure to deal with and the service was exemplary. -Jan S.

7. Fridge Sealers

Fridge Sealers
TestInfo
WEBSITEhttps://www.fridgesealers.co.nz/
ADDRESSAuckland, New Zealand
CONTACT DETAILS+64 508 374 343
OPERATING HOURS Monday-Friday (7:30 AM-5:30 PM) 
Services: Fridge and freezer seal repair, replacement, installationReliable communication: Yes
Known for: Fridge and freezer seal repairSpecialized equipment or tools: Yes
Emergency services: NoLive chat or customer support: No live chat but customer support is responsive
Financing options:  NoPromos/discounts: No
Online form: Yes, but very general, better to book via phone  Long-term maintenance and preventive services: No
Full-service repair solutions: No, only repairs/replace sealsSpecialized repair services: No, only repairs/replace seals
Expertise3/5
Accessibility4/5
Professionalism4/5
Customer Satisfaction4/5

If what you’re looking for in particular is seal or gasket replacement or installation for your fridge or freezer, look no further. Fridge Sealers specializes in that and has made a name in Auckland for its effective services. 

After trying them ourselves, we can’t deny that they deserve the hype. They’re reliable, easy to talk to, and reasonably priced.

They can even give you a free exact estimate on the phone so you can gauge how much you’re going to spend on repair or installation. Their staff has extensive experience and can perform the work needed in record time, based on what we’ve seen. 

They have experience working with both domestic and commercial customers, so we know that they can handle large-scale jobs for businesses. 

We also like that their team is friendly and contacts customers for updates. It’s also fairly easy to set an appointment with them over the phone – they don’t handle emergency cases, though.  

Although they don’t offer a wide range of services, we like that they have mastered their niche and are our go-to for this specific problem. 

Pros

  • Specializes in seal or gasket replacement or installation 
  • Free, no obligation estimate given 
  • Can handle large-scale job orders 
  • Frequent updates
  • Wide service area
  • Reasonable pricing 

Cons

  • Limited range of services 
  • Website is outdated

Customer Reviews

Roger did an excellent job fixing our freezer seal 

Great service. Roger did an excellent job fixing our freezer seal which had ripped in multiple places. He made a new seal which looks exactly the same as the original. We’ve recommended fridge sealers to our family and friends. -Jude B.

Reasonably priced, great job

Amazing job, so grateful! I thought our fridge was stuffed, everything had started freezing all of a sudden. The seals didn’t look too bad but I called Roger to replace them just in case. He found a couple of spots where the seal was wrecked, and noticed that our fridge door had bent. He replaced both seals and lifted the fridge door for the original quoted price of $210 (which was just for seals). The fridge is no longer freezing! Reasonably priced, great job. Thanks so much. -Dannielle C.

8. Bardo Appliance Servicing

Bardo Appliance Servicing
TestInfo
WEBSITEhttps://www.bardoappliance.com/
ADDRESS16 Lewisham Street, Highland Park, Auckland 2010, New Zealand
CONTACT DETAILS+64 27 633 3524
OPERATING HOURS Monday-Friday (8:30 AM-5  PM); Closed on weekends
Services: Refrigerator repair, oven, cooktop, rangehood repair, washing machine, dryer repair, dishdrawer repairReliable communication: Yes
Known for: Personalized customer care and member of Electrical Worker Registration BoardSpecialized equipment or tools: Yes
Emergency services: NoLive chat or customer support: No live chat but customer support is responsive
Financing options:  NoPromos/discounts: No
Online form: Yes, but very general Long-term maintenance and preventive services: Yes
Full-service repair solutions: YesSpecialized repair services: Yes
Expertise4/5
Accessibility3/5
Professionalism4/5
Customer Satisfaction4/5

Bardo Appliance Servicing caught our eye because of their positive client feedback. After trying them ourselves, we saw why they’re deserving of stellar reviews! 

This business has been around since 2006, and since then they’ve honed a reputation in Auckland for their consistent and excellent track record when it comes to appliance repair. For refrigerator repair in particular, we like their attention to detail and quick turnaround. 

We also recommend them if you’re looking for a company to do preventive maintenance for your home or business as this is one of their strengths, from what we’ve seen. 

We like that you might even get the chance to work with the owner, John Bardo. He has extensive experience as a Fisher & Paykel and Beko technician before he started his own business. 

His extensive background, easygoing personality, and great customer care make him one of our favorite go-to’s for any kind of refrigerator repair. 

Aside from their commendable repair work on refrigerators, we also like their very reasonable pricing and a fixed call-out fee. They have flexible payment options, you can either pay via cash or through online banking. 

That said, since they’re a small independent business, they might be unable to handle massive service calls. So that’s something to consider. 

Pros

  • Capable of handling wide range of appliance repairs 
  • Great attention to detail 
  • Reasonable pricing 
  • Flexible payment options

Cons

  • Can’t handle massive service calls 
  • Online form is not that reliable, best to call them

Customer Reviews

Would be at the very top my list of appliance technicians

I’ve used John a few times in the past 8 years, the 3rd time yesterday,  with my blocked drain in my fridge freezer, and every time he’s very punctual , efficient and provides very good professional communication to what the issue is, and is very pleasant to deal with with pretty reasonable rates.  He definitely would be at the very top my list of appliance technicians that I would recommend in Auckland 😊 -Ryes P.

We’ll be keeping Bardo on our books for any future appliance problems

What a fantastic service, not only was John available during Christmas week with a last minute fridge emergency, he was on time, courteous, knowledgeable, fast and a fantastic price. Without a doubt we’ll be keeping Bardo on our books for any future appliance problems. Thanks John!! -Kent S.

FAQs About Fridge Repair in Auckland